FOR NEW ORDERS:

SHELLS, FINISHES AND DRUM HARDWARE ARE GUARANTEED FREE OF DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF ONE (1) YEAR FROM THE ORIGINAL FULFILLMENT DATE OF NEW DRUMS TO THE ORIGINAL OWNER.

ALL WARRANTY CLAIMS AND EVALUATIONS ARE TO BE DIRECTED TO DUM DRUMS DIRECTLY. PROOF OF PURCHASE AND ORIGINAL OWNERSHIP IS REQUIRED FOR ANY WARRANTY CLAIMS. DUM DRUMS WILL REPAIR OR REPLACE DEFECTIVE COMPONENTS FREE OF MATERIAL AND LABOR COST WITH COMPARABLE OR FUNCTIONALLY EQUIVALENT PARTS TO THE ORIGINAL PURCHASER UPON RETURN TO DUM DRUMS.

ANY SHIPPING DAMAGE EXPERIENCED UPON INITIAL RECEIPT AFTER PURCHASE MUST BE REPORTED TO DUM DRUMS WITHIN 10 DAYS OF DELIVERY. ORIGINAL PACKAGING MUST BE KEPT AS EVIDENCE.

TERMS:

DRUM SHELLS REFER TO THE CYLINDRICAL BODY OF THE INSTRUMENT AND RELATED COMPONENTS SUCH AS REINFORCEMENT RINGS, BEARING EDGES, AND FINISH (LACQUERS, STAINS, WRAPS, INLAYS, VENEER AND ANY COMBINATION OF THE AFOREMENTIONED TYPES)

DRUM HARDWARE REFERS TO ANY AND ALL PLATED METAL COMPONENTS CONSISTING OF, BUT NOT LIMITED TO LUGS, COUNTER HOOPS, THROW OFFS, BUTT PLATES, TENSION RODS, TOM BRACKETS, HANGING MOUNTS, BASS DRUM SPURS AND ANY RELATED MOUNTING HARDWARE.

THIS LIMITED FACTORY WARRANTY DOES NOT COVER:

• DRUMHEADS AND NORMAL WEAR AND TEAR.

• NON-STANDARD, HAND-PAINTED OR WOOD-BURNED FINISHES

• ANY MODIFICATIONS OR ALTERATIONS MADE TO ORIGINAL FACTORY PARTS, SHELLS, OR FINISHES.

• DAMAGE CAUSED BY NEGLECT, TEMPERATURE OR MOISTURE EXTREMES (INCLUDED BUT NOT LIMITED TO DIRECT SUNLIGHT, EXCESSIVE HEAT, FREEZING TEMPERATURES AND/OR DIRECT EXPOSURE TO THE ELEMENTS.)

• SHELL DAMAGE CAUSED BY UNEVEN TUNING

• DAMAGE DUE TO MISHANDLING, NEGLECT, IMPROPER SETUP, OVER TIGHTENING OF TENSION RODS (I.E. STRIPPED LUGS OR LUGS SEPARATING/SNAPPING)

• DAMAGE IN TRAVEL, SHIPPING DAMAGE OR USE OTHER THAN WHAT IS CLASSIFIED AS NORMAL PLAYING CONDITIONS.

• DRUMS PURCHASED FROM A SOURCE OTHER THAN DUM DRUMS.

• USED/REFURBISHED PRODUCTS SOLD BY DUM DRUMS.

• ANY OWNER OTHER THAN THE ORIGINAL PURCHASER

• YARD SALE, USED ITEMS, DRUMS PURCHASED FROM A 3RD PARTY AND NOT DUM DRUMS DIRECT OR AN AUTHORIZED DEALER, AND B STOCK ARE NOT COVERED UNDER WARRANTY

• THIS LIMITED WARRANTY IS NOT TRANSFERABLE.

• NORMAL CHANGES IN WOOD GRAIN, FADING OF COLOR AND/OR AGING OF ANY FINISH.

• FACTORY INSTALLED PRODUCTS NOT MANUFACTURED BY DUM DRUMS SUCH AS LED LIGHTING/CONTROLS AND/OR OTHER CUSTOM INSTALLATIONS.

• ALL ACETATE BASED DRUM COVERINGS OR ANY DRUM COVERINGS PRONE TO SHRINKAGE, BUBBLING OR DAMAGE FROM THE ELEMENTS.

• INCIDENTAL OR CONSEQUENTIAL DAMAGE THAT OCCURS AS A RESULT OF AN DUM DRUMS PRODUCT DEFECT.

• LOST OR MISPLACED PARTS INCLUDING BUT NOT LIMITED TO TENSION RODS THAT HAVE FALLEN OUT AND SCREWS THAT HAVE BEEN LOST.

THE FOLLOWING ARE FYI OF ACRYLIC SHELLS AND VOID WARRANTY:

Do not use windex or cleaners with ammonia on acrylic shells - this can lead to cracking of the shell and will void any warrantyAcrylic shells are fragile and may crack over time due to, but not limited to: mishandling, dropping, over tightening, improper tuning techniques. These situations are not covered under the DUM DRUMS warranty. Acrylic shells may have flat spots, not be 100% round, have visible seams (and even dimpling in the seam), and show minor scratches - this is part of the fabrication process and will not affect sound, playability, or integrity of the shell and we have no liability for warranty claims for these items.

ADD ONS:

We cannot guarantee 100% matching with a match or add-on drum.

Exact color matches on custom products that are designed after a previous order, or an add-on, are not guaranteed . Variances in monitor colors, aging of the original drum finish, wood tone, or batches of paint can vary slightly and we may no longer have access to specific stains, paints, wraps, and/or parts/hardware (lug mounting screws, tension rods, badge screws, badges, etc.)

Stains and other organic finishes can vary every time they are done and are influenced by multiple factors including the shade of the natural wood. As such, we can never guarantee an exact match on any stain finishes.

The customer will be notified before the purchase if there are variations in outward facing parts/hardware that may be different than those used on the original drums.

While we do our best to match, the customer must be aware that slight variations may exist and while the drum will be under standard warranty, returns/refunds will not be accepted.

Terms:

• Customer will send one drum to DUM DRUMS in order for us to best match colors/specs

• No orders can be processed without the customer sending in a current drum to match

• We can’t guarantee a 100% match on specs/materials as pieces and finishes can change

• Customer is responsible for shipping charges to and from DUM DRUMS for drum sent back for matching

CUSTOM COLOR FINISHES:

Due to variances in displays, for custom finish colors Dum Drums require the customer provide a Pantone color code for the color they are requesting Dum Drums cannot guarantee an exact match to how the Pantone color displays on various screens